Understanding Litamb
3
Transaction Issues
8
- The book I received is damaged or not as described. How do I report this?
- I cancelled a request. When will my held points be refunded?
- The buyer has received the book but hasn’t confirmed it. When do I get my points?
- My transaction has been stuck in ‘Pending Approval’ for days.
- Why are my points showing as ‘Held’ or ‘Escrow’ instead of ‘Available’?
- I donated a book yesterday. Why haven’t I received my points yet?
- I have enough points, so why does it say ‘Quota Limit Reached’?
- Why can’t I message a seller directly?
Account & Technical Issues
7
- Why can’t I message a seller directly?
- I can’t find my city in the Pickup Station list
- My subscription payment failed, but I was charged. What do I do?
- Why did my P2P Offer expire or disappear?
- Why did my P2P Offer expire or disappear?
- My book photos fail to upload when I try to create an offer
- I didn’t receive an email notification for a trade request. What happened?
Delivery & Shipping
10
- The Sender asked me to pay for delivery. What should I do?
- Can I change my pickup location after requesting a book?
- I can’t find my city in the Jumia Pickup Station list
- Adding a Delivery Address
- Finding Your Pickup Station
- What is the delivery method?
- Who pays for delivery?
- How many delivery addresses can I save?
- How much is the delivery fee?
- Can I have books delivered directly to my home or office?