Transaction Issues
The book I received is damaged or not as described. How do I report this?
Last Updated: January 22, 2026Do NOT click “Confirm Receipt.” Instead:
I cancelled a request. When will my held points be refunded?
Last Updated: January 22, 2026Refunds are instant. The moment a transaction is marked “Cancelled” (by you, the seller, or the system), the points are moved from Escrow back to your Available Balance.
The buyer has received the book but hasn’t confirmed it. When do I get my points?
Last Updated: January 22, 2026Points are released from escrow only when the buyer clicks “Confirm Receipt”.
My transaction has been stuck in ‘Pending Approval’ for days.
Last Updated: January 22, 2026For P2P trades, the book owner must manually accept your request.
Why are my points showing as ‘Held’ or ‘Escrow’ instead of ‘Available’?
Last Updated: January 22, 2026When you request a book, the cost is deducted from your Available balance and moved to Escrow.
I donated a book yesterday. Why haven’t I received my points yet?
Last Updated: January 22, 2026Points for donations are not automatic. They are awarded only after an administrator reviews and approves your submission.
I have enough points, so why does it say ‘Quota Limit Reached’?
Last Updated: January 22, 2026Even with unlimited points, your Membership Tier limits how many active transactions you can have at once.
Why can’t I message a seller directly?
Last Updated: January 22, 2026The system prevents you from making a request if you don’t meet the necessary requirements. Check the following: