The Sender asked me to pay for delivery. What should I do?

This is against our policy. The Sender is responsible for paying the shipping fee at the point of drop-off.

Can I change my pickup location after requesting a book?

No. Once a request is placed, the shipping label is generated based on the profile you selected at checkout.

I can’t find my city in the Jumia Pickup Station list

We depend on Jumia’s logistics network. If your specific town or area is not listed on their website:

Adding a Delivery Address

Finding Your Pickup Station

Since we only ship to Jumia stations, you need to find the one closest to you before you add it to your profile.

What is the delivery method?

To ensure safety, reliability, and low costs, we only use Jumia Pickup Stations.

Who pays for delivery?

The Sender bears the cost of delivery.

How many delivery addresses can I save?

You can save up to 5 different delivery profiles in your account. This is useful if you want to have options for stations near your home, your workplace, or another frequent location.

How much is the delivery fee?

Shipping is very affordable. The cost for delivery via Jumia is capped at a maximum of ₦2,500. Depending on the location and distance, it may be lower, but it will never exceed this amount.

Can I have books delivered directly to my home or office?

No. To keep shipping costs low and secure, we only accept Jumia Pickup Stations as valid delivery addresses. You must pick up your book from the station you selected in your profile.