Contact and Support
I have a problem with a specific Book Request or Exchange
Last Updated: January 28, 2026If your issue is related to an active transaction (e.g., the book hasn’t arrived, it’s damaged, or the wrong item was sent), the fastest way to get help is to open a Dispute directly from your dashboard. This links your issue to the specific transaction ID so our team can see the details immediately.
I want to report a User
Last Updated: January 28, 2026If another member is being rude, suspicious, or violating our community guidelines, you can report them directly through the messaging system.
General Inquiries (Email Support)
Last Updated: January 28, 2026For questions about your account, subscription, technical issues, or general feedback, you can contact our Customer Care team via email. Do you have a phone number? At this time, all support is handled via our Dispute System and Email. This ensures we have a written record of all conversations to protect both buyers and sellers...