Account & Technical Issues
Why can’t I message a seller directly?
Last Updated: January 22, 2026To prevent spam, messaging is only enabled after you have initiated a transaction (like a Request or an Offer). You cannot message users randomly without a valid reason to trade.
I can’t find my city in the Pickup Station list
Last Updated: January 22, 2026We use standard logistics partners. If your specific town isn’t listed, please select the nearest major city or choose “Shipping” as your preferred delivery method.
My subscription payment failed, but I was charged. What do I do?
Last Updated: January 22, 2026If your bank was debited but your plan didn’t update:
Why did my P2P Offer expire or disappear?
Last Updated: January 22, 2026Offers may have an expiration date set during creation. If an offer sits inactive past this date, the system automatically marks it as “Expired” to keep the marketplace fresh. You can reactivate it by editing the offer.
Why did my P2P Offer expire or disappear?
Last Updated: January 22, 2026Offers may have an expiration date set during creation. If an offer sits inactive past this date, the system automatically marks it as “Expired” to keep the marketplace fresh. You can reactivate it by editing the offer.
My book photos fail to upload when I try to create an offer
Last Updated: January 22, 2026File Size: Ensure your images are under 2MB each. Format: We support JPG and PNG formats only. Connection: If you are on mobile data, try switching to Wi-Fi, as uploads may time out on slow connections.
I didn’t receive an email notification for a trade request. What happened?
Last Updated: January 22, 2026Check your Spam/Junk folder. Ensure your email address is correct in your Profile settings. Tip: You can always check your Dashboard > My Offers to see if any have a “Pending” status, regardless of email delivery.