For questions about your account, subscription, technical issues, or general feedback, you can contact our Customer Care team via email.
- Email Us: support@litamb.com
- What to include: To help us serve you better, please include:
- Your User ID or Registered Email Address.
- A clear subject line (e.g., “Subscription Issue” or “Login Error”).
- Screenshots (if you are facing a technical bug).
Do you have a phone number? #
At this time, all support is handled via our Dispute System and Email. This ensures we have a written record of all conversations to protect both buyers and sellers in case of disagreements.
How long does it take to get a response? #
- Disputes: We aim to review transaction disputes within 24-48 hours.
- General Emails: Please allow up to 24 hours for a response on business days.
Can I visit your office? #
LitAmb is an online-first platform. For safety and efficiency, we do not handle customer support or book exchanges at our administrative offices. Please use the platform tools for all interactions.