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Understanding Litamb

3
  • Spending Your Points
  • How to Earn Points
  • Understanding Points & Your Wallet

Using Litamb

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  • How to Install Litamb App on Your Device in 30 Seconds
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Transaction Issues

8
  • The book I received is damaged or not as described. How do I report this?
  • I cancelled a request. When will my held points be refunded?
  • The buyer has received the book but hasn’t confirmed it. When do I get my points?
  • My transaction has been stuck in ‘Pending Approval’ for days.
  • Why are my points showing as ‘Held’ or ‘Escrow’ instead of ‘Available’?
  • I donated a book yesterday. Why haven’t I received my points yet?
  • I have enough points, so why does it say ‘Quota Limit Reached’?
  • Why can’t I message a seller directly?

Account & Technical Issues

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  • Why can’t I message a seller directly?
  • I can’t find my city in the Pickup Station list
  • My subscription payment failed, but I was charged. What do I do?
  • Why did my P2P Offer expire or disappear?
  • Why did my P2P Offer expire or disappear?
  • My book photos fail to upload when I try to create an offer
  • I didn’t receive an email notification for a trade request. What happened?

Delivery & Shipping

10
  • The Sender asked me to pay for delivery. What should I do?
  • Can I change my pickup location after requesting a book?
  • I can’t find my city in the Jumia Pickup Station list
  • Adding a Delivery Address
  • Finding Your Pickup Station
  • What is the delivery method?
  • Who pays for delivery?
  • How many delivery addresses can I save?
  • How much is the delivery fee?
  • Can I have books delivered directly to my home or office?

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  • I have a problem with a specific Book Request or Exchange
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  • Adding a Delivery Address

Adding a Delivery Address

< 1 min read

  1. Go to your Dashboard > Settings > Delivery Profiles.
  2. Click “Add New Profile”.
  3. Paste the Jumia Station address into the address field.
  4. Save the profile.
  • Note: You can save up to 5 different delivery addresses (e.g., one near your home, one near your office, etc.) to give you flexibility when requesting books.
Updated on January 22, 2026

I can’t find my city in the Jumia Pickup Station listFinding Your Pickup Station

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