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Understanding Litamb

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  • How to Install Litamb App on Your Device in 30 Seconds
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Transaction Issues

8
  • The book I received is damaged or not as described. How do I report this?
  • I cancelled a request. When will my held points be refunded?
  • The buyer has received the book but hasn’t confirmed it. When do I get my points?
  • My transaction has been stuck in ‘Pending Approval’ for days.
  • Why are my points showing as ‘Held’ or ‘Escrow’ instead of ‘Available’?
  • I donated a book yesterday. Why haven’t I received my points yet?
  • I have enough points, so why does it say ‘Quota Limit Reached’?
  • Why can’t I message a seller directly?

Account & Technical Issues

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  • Why can’t I message a seller directly?
  • I can’t find my city in the Pickup Station list
  • My subscription payment failed, but I was charged. What do I do?
  • Why did my P2P Offer expire or disappear?
  • Why did my P2P Offer expire or disappear?
  • My book photos fail to upload when I try to create an offer
  • I didn’t receive an email notification for a trade request. What happened?

Delivery & Shipping

10
  • The Sender asked me to pay for delivery. What should I do?
  • Can I change my pickup location after requesting a book?
  • I can’t find my city in the Jumia Pickup Station list
  • Adding a Delivery Address
  • Finding Your Pickup Station
  • What is the delivery method?
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Contact and Support

3
  • I have a problem with a specific Book Request or Exchange
  • I want to report a User
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  • Peer-to-Peer (P2P) Marketplace

Peer-to-Peer (P2P) Marketplace

1 min read

The Marketplace connects you directly with other members who are listing books. This is perfect for finding specific titles that might not be available in the central library.

1. Browsing & Making Offers #

  • Finding Books: Use the Marketplace (

    Games People Play #

    Eric Berne, M. D
    100 pts New
    Timileyin Okunlola ★ 5.0
    Abuja

    Dream Count #

    Chimamanda Ngozi Adichie
    100 pts Like New
    Hey Bluu
    Ikeja
    ) to browse listings. You can filter by Genre, Condition, or Location to find sellers near you.
  • Placing a Request:
    • When you see a book you want, click the listing to view details.
    • If the seller has enabled it, you might be able to Negotiate the point price or offer a Trade (swapping one of your books for theirs).
    • Otherwise, simply click “Request” to agree to the listed price.

2. Communication & Coordination #

Once a request is made, a private communication channel opens between you and the seller.

  • Messaging: Use the built-in Messaging System (

    Please log in to view your messages.

    Log In
    ) to arrange pickup times, verify book condition, or discuss shipping details.
  • Safety: Always communicate within the platform. This ensures our support team can help if a dispute arises.

3. Completing an Exchange & Ratings #

  • Handover:
    • Shipping: If shipping was selected, the seller will provide a tracking number.
    • Pickup: If meeting in person, check the book’s condition before confirming.
  • Confirming Receipt: As the buyer, you must log in and mark the transaction as “Received”. This releases the points from Escrow to the seller.
  • Rating: After the exchange, you will be asked to rate the seller (1-5 stars) on Communication, Item Accuracy, and Shipping Speed. Your feedback helps keep the community safe and reliable.
Updated on January 22, 2026

How to Install Litamb App on Your Device in 30 SecondsRequesting Books

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Table of Contents
  • 1. Browsing & Making Offers
  • 2. Communication & Coordination
  • 3. Completing an Exchange & Ratings

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